Transparency and clarity are at the core of our service. Updated: 05/06/2026
MEDIAINFO SRL, with registered office in Via Castello 13, 36050, Monteviale (VI) and VAT No. 04323530248 (hereinafter, the 'Data Controller' or 'TrovaVip'), provides users with the TrovaVip Platform, accessible via the website www.trovavip.it and the related mobile applications (hereinafter collectively the 'Platform').
These Terms and Conditions of Use (hereinafter also the 'Terms') govern the access and use of the Platform by any user. Before registering or using the Platform, the user is invited to carefully read these Terms, which constitute a binding agreement between the user and the Data Controller.
Access to the Platform and the creation of an account entail the full acceptance of these Terms and the Privacy Policy available on the Platform.
For the purposes of these Terms:
2.1. TrovaVip is a digital intermediation platform that allows Users to locate and contact Artists, VIPs and Agencies available to offer their services for events, parties, weddings, venues and any other occasion, and which provides Members with tools for the formalization of the relevant contractual agreements.
2.2. The Data Controller acts exclusively as a technological intermediary (passive hosting provider). It is not a party to the Service Agreements concluded between Users and Artists, does not guarantee the execution of the services and does not manage or intermediate any payment between the parties.
2.3. The Platform provides a channel that allows Members to negotiate with each other; any financial agreement, payment method and condition of execution of the service are established exclusively between the Members and is intended to be perfected outside the Platform and under their exclusive responsibility.
2.4. The Platform is accessible via the website www.trovavip.it and the related mobile applications. The available features may vary depending on the access channel used.
3.1. Users
Registration is free. During registration, verification of the mobile phone number via OTP code (SMS) or via confirmation of the e-mail address is required. Presentation of identity documents is not required. Registration is open to adult natural persons and legal entities.
3.2. Artists
Registration is free. During registration, verification of the phone number and verification of identity via a valid document (identity card, passport or driving licence) is required, according to the procedures described in art. 4. The Profile must be renewed annually pursuant to art. 9.
3.3. VIPs
Registration is free. The same verifications required for Artists apply. Access to the VIP category is reserved for Artists with at least 100,000 followers on one or more social platforms, or through other methods, documentable during registration. The Data Controller reserves the right to verify the requirement at any time and to modify the category in the event of failure to maintain the threshold. The Profile must be renewed annually pursuant to art. 9.
3.4. Agencies
Registration is free for the first year. From the second year, an annual subscription fee is due pursuant to art. 8. During registration, verification of the identity of the legal representative via a valid identity document and the uploading of an updated chamber of commerce company registration (visura camerale) is required, according to the procedures described in art. 4. The Profile must be renewed annually pursuant to art. 9.
4.1. Identity verification of Artists, VIPs and legal representatives of Agencies takes place via an automated system internal to the Platform. The identity document or chamber of commerce company registration uploaded during registration are processed exclusively locally, in the cache of the user's browser or mobile application. The document is never transmitted or stored on the Platform's servers.
4.2. At the end of the verification process, the document is automatically deleted from the device cache. The Data Controller does not keep any copy of the document in any form.
4.3. Verification is a necessary condition to complete the registration and make the Profile visible on the Platform. In the event of failure to complete the verification, the Profile will not be published.
4.4. The Data Controller reserves the right to suspend or cancel Profiles for which doubts emerge regarding the authenticity of the data provided during the verification phase.
5.1. Each Member, upon registration and for the entire duration of the relationship with the Platform, undertakes to:
5.2. Artists, VIPs and Agencies also undertake to:
6.1. The Artist, VIP or Agency is solely responsible for the content (texts, photographs, videos, audio) published on their Profile, guaranteeing that they hold the relevant rights or have the necessary authorisations.
6.2. By uploading content to the Platform, the Member grants the Data Controller a non-exclusive, free licence, valid for the duration of the registration, to use such content for the sole purpose of displaying and promoting the Profile within the Platform.
6.3. The Data Controller is not liable for violations of third-party rights arising from content published by Members and reserves the right to remove illicit or inappropriate content without notice. The Data Controller does not carry out a prior check on uploaded content and is not liable for violations of third-party rights arising from such content. However, it undertakes to act promptly to remove manifestly illicit content following a valid report, as specified in art. 11.
6.4. All rights relating to the Platform, its design, its trademarks, logos and original content are the exclusive property of the Data Controller. Any unauthorised reproduction, distribution or use is prohibited.
7.1. The Platform provides Members with tools for the formalisation of agreements between Users and Artists, VIPs and Agencies, including a pre-filled contract template and the possibility of uploading own contracts and digitally signing them via the Platform, also using third-party digital signature services (e.g. DocuSign or equivalents).
7.2. The Data Controller is not a party to the Service Agreements concluded via these tools and assumes no liability for their content, validity or execution. The pre-filled templates are provided by way of example only and do not constitute legal advice.
7.3. TrovaVip does not manage or intermediate any payment between Users and Artists. The methods of payment of the fees are agreed exclusively between the parties outside the Platform.
7.4. Members who use the contracting tools are responsible for the legal and tax validity of the agreements stipulated, and the Data Controller offers no guarantee in this regard. Members are advised to seek professional legal and tax advice for the drafting and verification of any contractual agreement.
8.1. Agencies benefit from the first year of registration free of charge. From the second year onwards, an annual subscription fee of € 199.00 (excluding VAT) is due, to be paid in advance for the reference period.
8.2. Payment is made using the payment methods made available on the Platform. The processing of payment data is entrusted to certified providers. In the event of failure to pay the annual fee by the deadline, the Agency's Profile will be automatically deactivated in accordance with art. 9. The Profile may be reactivated upon payment of the fee due.
8.3. The annual fee is non-refundable, unless otherwise provided by applicable law. The Data Controller reserves the right to amend the fee, communicating the variation to members with at least 30 days' notice before renewal.
9.1. The Profiles of Artists, VIPs and Agencies must be renewed on an annual basis. Renewal is free of charge for Artists and VIPs and subject to payment of the fee for Agencies in accordance with art. 8.
9.2. The renewal procedure can be completed directly by the Member by accessing their dashboard and pressing the "Renew" button. Annual renewal also serves to confirm that the Member is still active and that the Profile information is up-to-date.
9.3. In the event of failure to renew by the annual expiry date, the Profile is automatically deactivated and is no longer visible to Users on the Platform. Deactivation does not entail the deletion of the Profile: the data remains stored and the Member can renew at any time by accessing their dashboard.
9.4. The Data Controller will send a warning communication to the Member via e-mail with at least 30 days' notice prior to the annual expiry.
9.5. In the event of a request for definitive deletion of the Profile by the Member, the data will be deleted without undue delay, subject to the retention obligations provided for by law.
10.1. The Data Controller does not guarantee the continuity, completeness or absence of errors of the Platform and reserves the right to suspend its operation for maintenance, updates or force majeure, giving prior notice where possible.
10.2. The Data Controller is not liable for: (a) the content of Members' Profiles and the information contained therein; (b) the execution or non-performance of the Service Agreements concluded between Users and Artists; (c) the quality, safety or legality of the services offered by Artists; (d) direct or indirect damages arising from the use or inability to use the Platform; (e) unlawful conduct of Members.
10.3. The liability of the Data Controller, where configurable, is in any case limited to direct and foreseeable damages, to the extent permitted by applicable law.
11.1. Members may report illegal or offensive content or content in violation of these Terms to the Data Controller by writing to the following e-mail address: Click to reveal email.
11.2. In line with current legislation, the Data Controller, while not subject to a general obligation to monitor, undertakes to examine the reports received and to act promptly to remove or disable access to manifestly illegal content. It also reserves the right to suspend or cancel the Profile of the responsible Member, without notice, in cases of serious or repeated violation of these Terms.
11.3. The suspension or cancellation of the Profile for violation of the Terms does not give the right to a refund of any fees already paid.
11.4. Should the Platform implement a review system, the Data Controller will provide clear information on the procedures adopted to ensure, where possible, that the reviews published come from Users who have actually used the Artist's service, in compliance with the Consumer Code.
12.1. The Member may cancel their Profile at any time by accessing their account settings on the Platform or by writing to the following e-mail address: Click to reveal email.
12.2. The Data Controller may withdraw from the relationship with the Member at any time, with 30 days' notice, except in cases of serious violation of these Terms in which the withdrawal takes effect immediately and without notice.
The Data Controller reserves the right to amend these Terms at any time. Substantial changes will be communicated to Members via e-mail or notification on the Platform with at least 30 days' notice. Continued use of the Platform following notification of the changes constitutes acceptance thereof. In the event of non-acceptance, the Member has the right to cancel their Profile before the changes come into effect.
For any communication relating to the Platform or these Terms, the Member is requested to write to the Data Controller, MEDIAINFO SRL, with registered office in Via Castello 13, 36050, Monteviale (Vi) and VAT No. 04323530248, at the following e-mail address: Click to reveal email.
15.1. These Terms are governed by Italian law.
15.2. For disputes between the Data Controller and Members acting in the exercise of a professional or entrepreneurial activity, the Court of Rome shall have exclusive jurisdiction.